9.
“I work at a significant cellphone retailer. I as soon as had a person are available in along with his spouse to improve no matter the brand new iPhone was. Whereas they had been sitting within the retailer working with one in all my reps (I used to be in administration on the time), the spouse began getting textual content messages from somebody claiming to be her husband’s mistress. This didn’t go over properly. They took it exterior earlier than it acquired overly nasty, and all of us assumed they had been gone for good. Not so, the husband comes again in. Alone. He completed upgrading his cellphone (priorities) and left. The subsequent day, he tried to return the cellphone, claiming we had offered him one with display screen harm. He brings it in, and it seems to be like somebody took a diamond ring or one thing to the display screen and scratched the heck out of it.”
“Now we have now a strict ‘open the field and hand it to the shopper earlier than they go away’ coverage to keep away from these conditions. I used to be capable of pull tape, present the shopper the place he held the cellphone for a superb 5 minutes with out mentioning any flaws, and inform him that my firm gives no guarantee on that model even when it’s dangerous out of the field, and particularly when he didn’t present it to us earlier than leaving the shop. I prompt he take it up with the producer if he really believed the cellphone was broken out of the field.
He did, proper there within the retailer he referred to as them. Additionally they advised him to kick rocks. The most effective half? I used to be new to administration, so I didn’t have a supervisor’s identify tag but. He requested to talk to the supervisor, and I acquired to offer him my finest evil grin and say, ‘I’m the supervisor.’ He left after that, and we by no means noticed him once more.”
—u/Wrashionis