An ongoing outage is stopping Amazon Kindle customers from downloading each new and beforehand bought books to their e-readers. Based on moderators responding to customers reporting the problem on Amazon’s assist boards, the corporate is conscious of the problem and is “at present working to resolve it.” Making an attempt different troubleshooting steps, like resetting the system, has not mounted the issues, so customers might have to attend this one out for now.
Good e-Reader reported the issue on Wednesday, noting a response from Amazon assist saying it’s the results of “server points” and that “it could be a minimum of 48 hours earlier than ebooks began downloading once more, nevertheless it might be longer.”
The Verge has contacted Amazon for particulars, and we’ll replace this publish if we discover out any extra particulars.
Customers on Reddit are sharing related points with their Kindles, and on Amazon’s assist boards, there are a number of experiences that Kindles are solely in a position to obtain the title and canopy artwork of books earlier than the progress indicator will get caught at 1 %. The outage additionally appears to be affecting books customers are attempting to obtain from Overdrive to their Kindle gadgets utilizing Libby. Nonetheless, downloading books to the iOS and Android Amazon Kindle apps isn’t affected.
This newest challenge comes per week after a number of Kindle customers on Reddit reported an issue with Amazon’s “Ship to Kindle” characteristic, which permits ebooks and paperwork to be sideloaded onto the e-readers with out having to plug them into a pc. Some customers obtained error messages telling them their information “couldn’t be delivered as a consequence of a service error,” whereas different customers within the thread have been nonetheless seeing issues with the service earlier this week.