London/Hong Kong/New York
CNN
—
McDonald’s has been hit by a system failure that closed shops and disrupted on-line and app orders in international locations as far aside as america, Australia, Japan, Hong Kong and the UK.
“We’re conscious of a expertise outage, which impacted our eating places; the problem is now being resolved,” McDonald’s (MCD) stated in an announcement to CNN Friday. “Notably, the problem isn’t associated to a cybersecurity occasion.”
A spokesperson declined to provide additional particulars in regards to the trigger or geographical extent of the outage.
A cashier at a McDonald’s retailer in New York instructed CNN that the shop’s IT system went down round 1 a.m. and got here again round 5 a.m.
In the meantime, McDonald’s Japan stated in a publish on X Friday: “Many shops throughout the nation have briefly suspended operations.”
Within the UK, Maria Avram, who works at a McDonald’s restaurant in London, instructed CNN that there was a system outage between 6 a.m. and seven a.m. native time (2 a.m. and three a.m. ET), and workers needed to take orders in particular person and inform colleagues within the kitchen what to prepare dinner.
A spokesperson for McDonald’s Australia instructed CNN that its eating places nationwide had been affected by the outage.
Issues had been additionally reported in Hong Kong and Taiwan.
McDonald’s Hong Kong stated on Fb: “Attributable to a pc system failure, the cell ordering and self-ordering kiosks will not be functioning. Please order straight on the restaurant counter.”
The quick meals chain’s McDelivery service in Taiwan stated on its web site: “The system is underneath upkeep, and on-line and phone ordering companies are briefly suspended.”
Taiwanese broadcaster TVBS cited McDonald’s Taiwan as saying Friday that a few of its eateries, in addition to McDelivery, had been briefly unable to conduct transactions on account of web disruptions. McDonald’s assured clients that it’s investigating the state of affairs and making vital repairs, TVBS stated.
McDonald’s has greater than 41,800 shops world wide, with practically 13,500 in america, its largest market.
Of the opposite international locations identified to be affected, Japan has the most important variety of McDonald’s eating places — practically 3,000 — adopted by the UK, with near 1,500 shops, and Australia, with simply over 1,000.
This story has been up to date with extra data.