Picture supply, Getty ImagesImage caption, Ticketmaster is a part of one of many largest occasions firm within the worldArticle informationAuthor, Joe TidyRole, Cyber correspondent2 hours agoTicketmaster prospects in North America have been despatched emails warning them to take motion after the corporate was hacked in Could.Emails have been despatched in a single day to Canadian prospects, urging them to “be vigilant and take steps to guard in opposition to identification theft and fraud.”The corporate has not commented on the notification course of – nonetheless related emails have reportedly been despatched to victims within the US and Mexico.The private particulars of 560 million Ticketmaster prospects worldwide have been stolen within the hack – with cyber criminals then trying to promote that data on-line.Ticketmaster has not responded to the BBC asking it why it has taken so lengthy to warn prospects of the dangers they face.However, in a single e mail seen by the BBC, Ticketmaster says it was not capable of notify them sooner as a result of ongoing police investigations.Earlier information of the breach got here from the hackers themselves, adopted by a discover from Ticketmaster to its shareholders.Ticketmaster confirmed that hackers had stolen names and fundamental contact particulars, with out specifying which kinds of data had been obtained.Hackers additionally stole encrypted bank card particulars, however the firm has not responded to a BBC request for extra data on how safe that encryption is. Id monitoringAccording to the e-mail seen by the BBC, the agency is urging prospects to watch their on-line accounts, together with checking account statements, for any suspicious exercise.The corporate advises Canadian prospects to join identification monitoring companies, which Ticketmaster is paying for.“Id monitoring will look out to your private information on the darkish net and give you alerts for 1 yr from the date of enrolment in case your personally identifiable data is discovered on-line,” the corporate stated.Ticketmaster suggests folks be careful for any suspicious-looking emails that seem like they’re from the corporate.When an information breach occurs it might probably generally result in secondary hacking or fraud makes an attempt by different criminals who use your particulars to trick you into sending them cash or downloading malicious software program. Nonetheless, that’s uncommon and there may be little proof that this occurs at scale.Wider hackThe group liable for the Ticketmaster hack is named ShinyHunters – it posted an advert on a hacking discussion board on twenty eighth Could providing the info of 560m prospects.The gang is asking for $500,000 (£390,000) for the info and it isn’t clear if they’ve offered the tranche.After days of investigation, it was revealed that the hackers had taken information from Ticketmaster by stealing login particulars from Snowflake, the corporate it makes use of for its cloud storage account.It then emerged that extra 160 different Snowflake purchasers had been focused in the identical means – with big quantities of personal and company information being stolen.Banking group Santander is a kind of affected – 30m of its prospects in Chile, Spain and Uruguay have been hacked.Cyber safety agency Mandiant – which investigated the assaults – says Snowflake itself was not breached.Mandiant says ShinyHunters, or whichever hackers carried out the broader assaults, obtained the login particulars from every shopper firm instantly.Ticketmaster’s proprietor Dwell Nation has beforehand solely confirmed the hack by way of a discover to shareholders filed to the US Securities and Trade Fee.It acknowledged “unauthorised exercise” on its database however stated the hack would don’t have any materials impression on its enterprise.Ticketmaster didn’t reply to a number of requests for remark from journalists earlier than and because the submitting.