By Martha Williams For Dailymail.Com
13:28 16 Mar 2024, up to date 13:43 16 Mar 2024
- An 83-year-old couple paid $5,200 to journey throughout the nation comfortably so they may get some relaxation in JetBlue’s ‘Mint Class’
- The seats they paid for had been presupposed to recline all the way in which to a seven-feet-long mattress, however they had been damaged on each legs of the seven-hour journey
- JetBlue solely provided a $400 journey credit score in compensation, solely eight p.c of the unique value for the posh seatsÂ
JetBlue is slammed for charging an aged couple $5,200 for reclining seats that didn’t recline after which providing them a mere $400 journey credit score in compensation.
Wally and Meredith Stevens determined to deal with themselves to a visit to California for his or her sixtieth anniversary. The pair had been excited to journey from New Hampshire to SoCal to go to their two sons and granddaughter.
Being 83 years outdated, the couple splurged on JetBlue’s ‘Mint Class,’ which boasts an ‘unique sleep expertise,’ in order that they might be comfy and get some relaxation for the Boston to SoCal flight – which might last as long as eight hours.
The ‘Mint’ expertise value a whopping $5,200 in whole – however included seats that reclined absolutely to supply a flat, practically seven-foot floor that makes a snug mattress for passengers.Â
Nevertheless when the couple boarded the aircraft on November 3, they realized that Wally’s seat was caught midway between upright and flat and Meredith’s was caught fully upright.
The ‘Mint Class’ presents different perks, together with pillows, blankets, eye masks and earplugs, fancy meals and complimentary drinks – however all of the Stevenses wished was a snug seat.Â
Flight crew had been in a position to Wally’s seat upright, however neither of the chairs had been in a position to recline.Â
On the return flight, Wally’s seat absolutely reclined – however Meredith’s as soon as once more didn’t.
The expertise was not what the aged couple had hoped for, or paid for.Â
JetBlue provided no different seating for his or her passengers, saying the aircraft was full… each methods.
There weren’t seats out there in any of the carriages, even coach.
As a substitute of providing diminished airfare for the inconvenience and for not offering the expertise they’d marketed and charged the couple for, they provided $400 in JetBlue credit score.
Not solely did the credit score account for under eight p.c of the unique value, it’s ineffective to the Stevenses – who won’t ever step foot on a JetBlue plane ever once more.  Â
Wally was shocked at how ‘matter-of-factly’ the most important airline firm handled the issue.Â
‘For us, it was upsetting and demoralizing, however apparently not for JetBlue,’ he stated.Â
Mint prospects who uncover their seats are damaged (a ‘uncommon occasion,’ the airline says) generally resolve to remain within the defective seats for the opposite perks the expertise as to off, JetBlue informed the Boston Globe.
However the aged couple did not resolve to remain of their damaged seats, they weren’t given a alternative.Â
JetBlue finally upped its supply to $1,200 in journey credit score, however this was nonetheless ineffective to the 83-year-olds who don’t plan to journey on the airline ever once more.Â
The airline additionally knew the seats had been defective not less than a number of days upfront and didn’t even inform their passengers, the Boston Globe reported.
JetBlue didn’t instantly reply to the DailyMail.com’s request for remark.Â